Shopping
Nationals
The products currently have a free shipping cost; This is in terrestrial eco-express service with an estimated delivery of 1-5 business days.
Payment methods can be through PayPal, MercadoPago, bank transfer, deposit or cash (only in store). The product will not be shipped until the transaction is 100% covered by the buyer.
It is the customer's responsibility to make sure that the product from which you are making the purchase is the desired, both in model, color and size.
International
Prices are in Mexican pesos (MXN) whereby the price may vary depending on the currency, as well as the date of purchase.
It is the customer's responsibility to make sure that the product from which you are making the purchase is the desired, both in model, color and size.
Shipping costs will be covered by the buyer at the time of purchase, in case the shipping cost is exceeded, we will get in touch.
Returns & Exchanges
The Product that arrived is not the one I chose ...
If the product that you received is not the one you chose, the previous points must be met, in which We will cover the shipping cost.
How do I make my return?
To complete your return, we require a receipt or proof of purchase, as well as the order number.
Please do not send your purchase back to the manufacturer.
In case the product is not what you expected, the shipping cost will be borne by the buyer, and it will be notify the team within 5 business days of receipt and must comply with the above points.
How to make a change?
The exchange period is 5 business days from receipt of the order. Calzado Industrial de Querétaro will only accept returns when they meet the following requirements:
You must notify our Online Store team at calzindqro@gmail.com about the return within 5 business days of delivery.
The shipment must be made using the same packaging that was used to send it to your address. The product must be returned in the same conditions in which it was delivered and must arrive in its original packaging and, where applicable, with accessories or gifts included.
In case the product that arrived is adjusted, the change will be made in which the shipping cost will be covered in the following way 50% by the buyer and 50% by the seller.
Any other questions you can consult the terms and conditions at the time of purchase